Privacy Policy

1. Introduction

TheHouse48 Inc. ("TheHouse48", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (thehouse48.com), mobile application, Dream Account, Dream Wallet, and related services (collectively, the "Services").

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

2. Information We Collect

a) Information You Provide Directly

• Account registration: first name, last name, email address, phone number, password, and country of residence.
• Profile information: profile photo, biography, address, city, state, company name, and currency preference.
• Property listings: property details, images, pricing, location (address, city, country), and listing descriptions submitted by sellers.
• Dream Account content: photos, titles, descriptions, and category selections you upload to your Dream Account.
• Communications: messages sent through our in-app messaging system, contact forms, concierge requests, and support enquiries.
• Financial information: Dream Wallet balance, referral codes, savings goals, and transaction records. We do not store full payment card details — payments are processed by our certified third-party payment processor.
• Identity verification: government-issued ID document type, document number, and document images if you voluntarily submit identity verification.

b) Information Collected Automatically

• Usage data: pages visited, features used, search queries, posts liked or saved, and time spent on the platform.
• Device information: device type, operating system, browser type, IP address, and unique device identifiers.
• Log data: access times, referring URLs, and error logs.
• Location data: approximate location derived from your IP address. We do not collect precise GPS location without your explicit consent.

c) Information from Third Parties

• Google Sign-In: if you authenticate via Google, we receive your name, email address, and profile picture from Google in accordance with your Google account permissions.
• Referrals: if another user refers you, we receive a referral code linking the accounts for bonus purposes.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and authenticate your identity.
• Provide, personalise, and improve the Services.
• Display property listings, Dream Account content, and investment opportunities relevant to your preferences.
• Operate Dream Wallet, process referral bonuses, and track savings goals.
• Facilitate communication between buyers, sellers, and our concierge team.
• Send transactional emails such as account verification, password resets, and booking confirmations.
• Send promotional communications about new features, properties, and offers — you may opt out at any time.
• Detect, investigate, and prevent fraudulent activity, security incidents, and violations of our Terms of Service.
• Comply with applicable legal obligations.
• Respond to support requests and improve customer service.

4. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers: we share data with trusted third-party vendors who help us operate the Services, including:
  • Amazon Web Services (AWS S3) — cloud storage for property and profile images.
  • Amazon SES / Nodemailer — transactional and notification email delivery.
  • Google — authentication (Google Sign-In) and maps (property location).
  • Stripe — payment processing for subscription plans and wallet transactions.
  • OpenAI — AI assistant responses (query text and contextual property data are sent to OpenAI to generate answers; no personal identifiers are included in prompts).
• Other users: your public profile (name, profile photo, listings) is visible to other users of the platform. Dream Account posts you publish are visible to other users unless set to private.
• Legal requirements: we may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of TheHouse48, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on our Services.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Keep you signed in (session cookies).
• Remember your preferences and settings.
• Analyse usage patterns to improve the platform.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services, including the ability to stay signed in.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud-prevention purposes. Dream Account content you have shared publicly may remain accessible to other users who have already saved or interacted with it.

7. Data Security

We implement industry-standard technical and organisational measures to protect your information, including encrypted storage, access controls, and secure HTTPS connections. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong password and keep your account credentials confidential.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: update or correct inaccurate data via your account profile settings.
• Deletion: request deletion of your account and associated personal data.
• Portability: request your data in a machine-readable format.
• Objection / Restriction: object to or restrict certain processing of your data.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Opt out of marketing: unsubscribe from promotional emails using the link in any email or by contacting us.

To exercise any of these rights, please contact us at privacy@thehouse48.com. We will respond within 30 days.

9. Children's Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at privacy@thehouse48.com and we will delete it promptly.

10. International Data Transfers

TheHouse48 operates globally. Your information may be transferred to and processed in countries other than your own, including countries that may not provide the same level of data protection as your home country. Where required, we rely on appropriate safeguards (such as standard contractual clauses) to protect transfers of personal data outside the EEA, UK, or other applicable jurisdictions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date, and, where appropriate, by sending you an email notification. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: